Job Completion Survey - RestorePro Reconstruction

• Reviewed By: Jacqueline S.
• Location: Pineville, NC
• January 9th, 2023
• This review was copy/pasted from:
  
• Original Review Link: https://share.google/qAS5S08KFVnnyU9rY Link to Original Review Posted on Google

• Comment: My problem began with a refrigerator leak.I did not realize what was happening until I spotted discoloration in the floors and what appeared to be sand or grit coming up through the flooring. It was the result of a wet sticky coating surfacing from underneath the engineered hardwood floors. A friend shut off the water. By then a floor cabinet was ruined as well as the flooring underneath and in front of the refrigerator. After the inlet valve was installed I contacted my Parent Company Summit Insurance. I spoke to Pamela McGrath who recommended RestorePro Reconstruction of Charlotte.I contacted them and was also in touch with Arick Kanagy, a State Auto Adjuster assigned to my home problem.
  First the Mitigation Phase began. Floors were pulled up .
  The damaged cabinet removed and fans set up. Then Arick contacted me to see if I wanted to continue with the company. I consented to have the Reconstruction phase begin.
  Landon Ring came to begin the process. Next Leslie Turner the Project Manager brought floor samples to choose from. She is a lovely sweet person who is professional and congenial. Leslie ordered the flooring that was in stock and then scheduled the Teams. Within a week the process was completed.
  Thank you Pamela McGrath and Arick Kanagy for turning an unfortunate, stressful situation into a wonderful blessing. I love my Cattail Pecan Laminate Floors.
  Thank you RestorePro Reconstruction of Charlotte. You proved to be Resourceful, Energetic, Satisfactory, Tenacious, Orderly, Resolute, Exceptional, Professional, Respectful, Obliging.
  SPECIAL KUDOS to all the Teams who worked in my home.
  MITIGATION: Ryan Salerno, Deion Smith -White, Jeremiah Davis, Kaleb McWhorter
  RECONSTRUCTION: Landon Ring, Leslie Turner, Zach Tubbs (Leslie"s right hand)
  CONTENTS: Adam,Logan, Steven, Trevor, Dale, Les, Tyler, Tyler R.
  CREWS: Filipe and Prestige Floors, Andes and Village Painting, Marco and Chris with Fitts Cleaning Service, Brandon and Milem, Plumbing, Ziggy and Terrance with Fast Track.
  Thank you teams for a job extremely well done. I would recommend your company to anyone in need of restoration.
• Overall Rating