Job Completion Survey - RestorePro Reconstruction

"I had a great experience working with RestorePro on our reconstruction project after a water leak. They were very professional, responsive and transparent throughout the entire process. The entire team was hard working, on time, and very easy to work with. They estimated the job to take about one week, but the entire team worked non-stop and finished in only three days. We could not be happier with the results. We wish that we would have used them for the water mitigation process, but very glad that we switched to RestorePro for the reconstruction.
It began with the initial meeting with David M. He was friendly, responsive, and informative.
Jessica W., the project manager was there every step of the way; answering all of my questions, and promptly responding to all of my needs throughout the project.
Jose and the rest of the flooring, carpeting, painting, and finishing team were awesome throughout the entire process. Everyone was polite, friendly, professional, and top-notch.
We hope that we don't have to go through the disaster process again, but if we do, we would use RestorePro without hesitation."

Kameron has been incredibly helpful to our teams. He’s kind, professional, responsive, and truly dependable. We’re grateful for his support and the consistency he brings to every interaction. Highly recommend working with him.

I had a awesome experience after choosing RestorePro to repair water damage in my home . Project manager Jessica W is great! Jessica kept me well informed during repairs and available to answer questions. She followed up during each step of the repair process and upon completion. Jessica, Vinny and his crew finished the repairs quickly without sacrificing workmanship. I am pleased with the outcome. Thank you!

• How was your experience with the first phone call to the company?
• Please rate the quality of service you received?
• Was our staff friendly and courteous throughout the duration of the work?

Comment: Jack, Adolfo, and Marcus have been very helpful with our property needs! Highly responsive and they take time to communicate details with us so we can ensure nothing gets missed.

• How was your experience with the first phone call to the company?
• Please rate the quality of service you received?
• Was our staff friendly and courteous throughout the duration of the work?

Comment: We had a significant water leak overnight in our office. We called RP the next morning and they were onsite within an hour or so. By that afternoon, we had met, stacked hands on a plan for remediation and they had mobilized numerous dehumidifiers & fans. They had us dried out and ready to return to work over thr weekend. They also took photos, readings, etc for our use in the insurance follow up.

• How was your experience with the first phone call to the company?
• Please rate the quality of service you received?
• Was our staff friendly and courteous throughout the duration of the work?

Comment: I had an excellent experience with Restore Pro Reconstruction in Charlotte, NC. Lavoris and Marcus arrived promptly and were professional, courteous, knowledgeable, and incredibly thorough throughout the entire process. They truly provided service with a smile.

I had an excellent experience with Restore Pro Reconstruction in Charlotte, NC. Lavoris and Marcus arrived promptly and were professional, courteous, knowledgeable, and incredibly thorough throughout the entire process. They truly provided service with a smile.

I especially appreciated the care they took in cleaning our wood floors after completing the drywall removal due to water damage--those extra details really matter. I can't say enough good things about the service we received today.

As a real estate professional, I wouldn't hesitate to refer my clients to Restore Pro Reconstruction. Top-notch service from start to finish.

Very pleased with our service outcome. Adolfo and Marcus were very professional and efficient!

Steven and Veronica are awesome. Sincerely. Friendly without being intrusive, were accurate with all of their time estimates, punctual, and just very nice people you don’t mind having in your home. I hope I never need to call again for mold issues, obviously, but I will without a doubt use this company when/if I ever need any services they offer based off of this experience. Steven also told me a little bit about mold, so now I can impress my friends with this new knowledge!

After an undetectable leak under a shower base in our bathroom caused significant damage these guys came to our rescue. They removed flooring and relocated furniture in order to effectively dry and rid our house of mold causing moisture. The team was on point with personal service that just doesn’t seem to be the norm today. Continual updates and very professional! Thanks to these folks our house is on the road back to normal.
I look forward to working with their construction team to rebuild now!

Once we got all the details worked out from our insurance company, our restoration project went super quick! Derek Allen is who my project manager was and he was super informative and responsive! Ramon from Jovel Painting and his crew came in and knocked out the project really quickly! Thank you again for all of the hard work!

• How was your experience with the first phone call to the company?
• Please rate the quality of service you received?
• Was our staff friendly and courteous throughout the duration of the work?

Comment: Came back and finish up my living room. Did I a great job from the team before and after with Jessica, Javier, Caspar and Martin.

I had a very positive experience with Jessica at RestorePro! She was professional and responsive to all of my questions. She did a good job on keeping everything on track and on time. I would recommend Jessica and RestorePro to anyone!

We can’t say enough positive things about Jessica Wells, who was our project manager for the repair portion of our RestorePro project. She was extremely attentive and accommodating as she answered all of my questions promptly. She did a great job coordinating all of the logistics from ordering supplies to scheduling the crew. A few things happened outside of her control and she worked extremely hard to ensure we still finished our project within the original timeframe. She was great to work with and I would definitely recommend RestorePro to anyone who needs reconstruction work.

We used RestorePro to immediately help with a major water issue. They were very responsive, knowledgeable, and professional. Lavoris Smith and CJ Fenoff were our primary technicians and did an AMAZING job. We’d recommend RestorePro to other families in a similar situation.

We have used serprov in the past and had a really bad experience with them. Then we called restorepro and they came to property promptly. Elaine and Reyna where very professional and very detailed. They explained every detail why and what we needed. We will continue to use RestorePro because of there customer service. Would recommend this company for all our properties if needed.

Jessica and her team were fantastic to work with. There was good communication on what to expect before the work was started. The finished repairs looked great and we were pleased with the work. All in all we had a good experience working with this company.

Thank you to Lavoris and team. They mobilized and were onsite within an hour or so. Great response time. They communicated with me as well as the onsite staff, informing everyone of progress. I was pleasantly surprised when I arrived the next day. The equipment setup was very neat. I would definitely recommend their services!

Lavoris helped me out a lot with the leak from my ceiling, appreciate him coming on such short notice and getting everything contained and handled safely 🙏

The staff at RestorePro made the entire process so easy. I had a cracked pipe and water was leaking downstairs. Once I got the leak fixed, they came in and started the cleanup process. They showed up when they were said they would, and it was one crew after the other. The flooring was done in 1 day and the painters took 2 days because they had to do multiple coats. Jenea, Jessica, and David you are the best. You answered my questions and made things so easy for me. As a 1st time homeowner, I had a lot of questions and you guys were so patient. I thank you and appreciate you guys so much. I'm loving my new floors. Again, thank you.