Job Completion Survey - RestorePro Reconstruction

I’m just at the beginning of the process of drying out and replacing floors from a leak, but so far my experience with RestorePro has been great. Graham, Jahmad, and Winston have all been helpful. Graham and Jahmad have been great at explaining what the process will look like, answering my questions, and communicating clearly.

I cannot recommend Restore Pro enough for their exceptional apartment restoration services. They have been our go-to company for handling disasters, and their work has always exceeded our expectations.
But what truly sets Restore Pro apart is their amazing representative, Katelyn. She has been an absolute lifesaver throughout the entire process. Katelyn's dedication, expertise, and willingness to go the extra mile have made a world of difference.

RestorePro did an amazing job for us. We had water damage beneath our sink due to a leaky faucet - completely crumbled the original particle board flooring. They replaced the cabinet flooring with strong solid wood and painted our kitchen to ensure everything looked pristine. They even did extra painting on all the cabinets to ensure that everything matched. The team went way above and beyond expectations. Leslie who managed the project was incredible - she made sure everything went perfectly. I highly recommend working with RestorePro Reconstruction.

Jahmad came out within an hour of my call and identified the issue and immediately started working to get the issue resolved. He is very professional, personable and took care of everything. He is an asset to your company.

Restore Pro is my go to vendor! Jamie and Tyler have both been phenomenal to work with!

Tyler is very professional, patient and took the time to answer all the questions I have for him. He follow up promptly and address all my concerns.

Jeremiah.D and Jahmad.G , Did a great job with the project assigned. Very professional service .

Jeremiah D and Jahmad G did a great job drying the floor and extracting water. I would highly recommend

The team that came out was professional and thorough. I had an issue with billing/insurance, but was able to resolve it after contacting them.

Nice place. Love the work.

From mitigation to restoration, RestorePro of Charlotte was professional, timely and trustworthy. Leslie went above and beyond to lead our reconstruction. She was knowledgeable and so helpful with every question and did an amazing job with our project. Thank you so much Leslie!!

Restore Pro was very professional. I had water damage from a leak in my master bathroom and it leaked to my laundry room and water started dripping out of the light fixture. The ceiling has water damage and Tyler came to rescue! He was very efficient and knowledgeable. Tyler explained what was wrong in a manner that I understood. I would recommend and use this company again in the future.

Restore Pro was very professional and personable. I had a water leak in from my water heater inside a wall adjoining my kitchen. Once I contacted Restore Pro, Caleb came and did a 3D rendering of the damage and surrounding affected areas. From this they were able to provide a detailed estimate to the insurance company. Once this was completed sub-contractors and Restore Pro associates, Javier and Caesar, installed cabinets, plumbing, electrical and flooring. These two guys were polite, professional and did an excellent job. Brian Wolfe was our main contact as project manager and was very helpful as well as David Vogeney with estimating and working with the insurance company. All in all, a great experience working with this company and their associates. Also, shout out to Johathan "Red-Dog" Wallace as my initial contact with Restore Pro.

Kaitlyn is awesome to work with. Extremely helpful with everything and everyone we send over to to her. Always helps us understand what is going on and is incredibly quick to get us the help we need. Her and the restorepro team are top Tier. We wouldn’t use anyone else!

Restore Pro was unbelievable in the response and quality of the repairs. Leslie went above and beyond to make sure our project turned out the way we wanted.

Jeremiah.D & Jahmad.G were to my house. They were very professional, friendly and concerned. I really appreciate their work.

Jeremiah.D & Jahmad.G we’re awesome! They were quick and efficient and answered any questions I had!

Outstanding service and personality. Tyler is very professional and helpful. Highly recommend.

My problem began with a refrigerator leak.I did not realize what was happening until I spotted discoloration in the floors and what appeared to be sand or grit coming up through the flooring. It was the result of a wet sticky coating surfacing from underneath the engineered hardwood floors. A friend shut off the water. By then a floor cabinet was ruined as well as the flooring underneath and in front of the refrigerator. After the inlet valve was installed I contacted my Parent Company Summit Insurance. I spoke to Pamela McGrath who recommended RestorePro Reconstruction of Charlotte.I contacted them and was also in touch with Arick Kanagy, a State Auto Adjuster assigned to my home problem.
First the Mitigation Phase began. Floors were pulled up .
The damaged cabinet removed and fans set up. Then Arick contacted me to see if I wanted to continue with the company. I consented to have the Reconstruction phase begin.
Landon Ring came to begin the process. Next Leslie Turner the Project Manager brought floor samples to choose from. She is a lovely sweet person who is professional and congenial. Leslie ordered the flooring that was in stock and then scheduled the Teams. Within a week the process was completed.
Thank you Pamela McGrath and Arick Kanagy for turning an unfortunate, stressful situation into a wonderful blessing. I love my Cattail Pecan Laminate Floors.
Thank you RestorePro Reconstruction of Charlotte. You proved to be Resourceful, Energetic, Satisfactory, Tenacious, Orderly, Resolute, Exceptional, Professional, Respectful, Obliging.
SPECIAL KUDOS to all the Teams who worked in my home.
MITIGATION: Ryan Salerno, Deion Smith -White, Jeremiah Davis, Kaleb McWhorter
RECONSTRUCTION: Landon Ring, Leslie Turner, Zach Tubbs (Leslie"s right hand)
CONTENTS: Adam,Logan, Steven, Trevor, Dale, Les, Tyler, Tyler R.
CREWS: Filipe and Prestige Floors, Andes and Village Painting, Marco and Chris with Fitts Cleaning Service, Brandon and Milem, Plumbing, Ziggy and Terrance with Fast Track.
Thank you teams for a job extremely well done. I would recommend your company to anyone in need of restoration.

Jeremiah D & Jahnad G, we awesome! Friendly & helpful.
Thx guys!

Brian and his team at RestorePro are great! Our office was hit with the C virus and they were out here the next day giving the office a cleaning to kill all the germs for a safe return for the office and our customers. We also try to refer to them any time we can and have never had any complaints from customers!

Jamhad G and Jeremiah D did a mitigation job for me and were fantastic. They were polite, patient when I asked questions, and caused as little disruption as possible. I sincerely appreciated the service they provided.